Returns and Refund Policy

At Tags N Labels, our products are customized based on the specifications, designs, size, material, and quantities approved by our clients. Since the orders are customized for each client, all our orders are considered final and cannot be refunded or returned.

We strive to ensure that the products delivered match the approved specifications. In case there is a confirmed manufacturing or printing error due to our mistake, we will assess the situation and, where necessary, provide you with a reproduction or re-print without extra charges for the products.

Custom Order Policy

• Custom and personalized items are manufactured based on the specifications approved by the customers.
• Once the order has been in production, there are no refunds on payment received.
• Changes of mind, incorrect orders, or mistakes in the customer-provided details are not eligible for returns or refunds.
• Store credits/monetary refunds are not issued on custom orders approved by the store.
• If an error is verified that was made on our part, as the responsibility of Tags N Labels, we may provide a reproduction or reprint of the affected order at no additional cost.

Reporting a Problem With Your Order

In case you think there is a problem with your order, it is advisable to contact or notify Tags N Labels immediately after receipt of your order.

For us to be able to investigate your claim adequately, kindly note:

• Report your concern within 3 working days of receipt of your order.
• Your order number and a detailed description of the problem should accompany your complaint.
• Attach any images or information that will assist us in assessing your complaint.
• Do not dispose of the products or their original packaging until we have completed our investigation.

Reprint and Reproduction Eligibility

In the case where an order is claimed to be defective, a printing error, or wrongly manufactured, our team will evaluate the claim against the artwork approved, order specifications, and production standards.

• If it is found that the claim was caused by a production, printing, or manufacturing mistake on our part, then reprints or reproductions may be provided. No monetary refunds will be issued; only reprints or reproductions will be provided.
• Approved claims are usually handled by providing a reprint or a reproduction and not by issuing a cash refund.
• The reproduction should meet the original specifications of the approved order.
• Slight differences that can be regarded as normal aspects of the material used, printing process, finishing, or production will not be regarded as defects.
• The designated quality control team at Tags N Labels will exclusively review and assess defects or faults, evaluate any reported problems, and find out if there is a need for action.

Returning Defective Products

If Tags N Labels requires the affected products to be returned for inspection, customers must follow the return instructions provided by our team.

• Products that have been asked for inspection purposes should be returned within 7 business days of when we give the return instructions.
• Returned products should maintain their original condition as much as possible for proper evaluation.
• Products that are in the process of being assessed in a quality claim should not be discarded or tampered with unless instructed by the Tags N Labels team.
• If a return is needed, our team will give the relevant return instructions before the products are being shipped.
• The decision regarding a quality claim will be determined by the results of our inspection process.

Order Cancellations

As custom products can be designed, prepared, or produced after placing the order and approving the final spec sheet, eligibility for cancellation might vary based on the order status. After production has started, it becomes impossible to cancel the order to get a refund. It becomes the responsibility of the customers to check and approve all the details of the order before production.

Rush Orders

• Rush orders and expedited service charges are non-refundable under any circumstances and are the charges for any additional production or handling arrangements required to accommodate the rush schedule.
• In cases where a rush order is eligible for a reprint or reproduction due to an acknowledged production mistake that has been made by Tags N Labels, then the order will be processed based on the situation surrounding the case.

Note: If you have any questions about refunds, cancellations, or shipping, our team is here to help. Reach out through online chat support, or give us a call, or email info@tagsnlabels.com for support.